Complaints Procedure
If you're unhappy with any aspect of our service, please contact us at enquiries@ecoaim.co.uk or call 03330 384 380. We respond to all complaints within 5 working days and aim to resolve within 28 days.
RECC alternative dispute resolution
If we cannot resolve a complaint, the Renewable Energy Consumer Code (RECC) provides free, independent alternative dispute resolution. Details: recc.org.uk.
TrustMark
For TrustMark-related complaints: trustmark.org.uk.
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